Shipping policy

Last updated: 1 July 2026

This Delivery & Shipping Policy explains how orders are processed, dispatched and delivered for products purchased through websites operated by Made Uncommon Limited.

It applies to all current and future brands, websites and online stores operated by Made Uncommon Limited unless a separate policy expressly states otherwise.

Nothing in this Delivery & Shipping Policy limits or excludes any statutory rights available to consumers under applicable law.

1. About Made Uncommon

This Delivery & Shipping Policy applies to purchases made from:

Made Uncommon Limited
Company Number: 09599097
VAT Registration Number: GB 218 9623 84

Registered Office
20-22 Wenlock Road
London
N1 7GU
United Kingdom

Principal Place of Business, Customer Services & Returns
Made Uncommon
Port Edgar Marina
Shore Road
South Queensferry
EH30 9SQ
United Kingdom

Website: https://www.madeuncommon.co
Email: hello@madeuncommon.co

Throughout this Policy, references to “Made Uncommon”, “we”, “our” and “us” mean Made Uncommon Limited.

Made Uncommon Limited may use other companies within the Made Uncommon group, including Made Uncommon Works Limited, together with third-party logistics providers, warehouses and fulfilment partners, to store products, process orders, fulfil deliveries and provide related services on its behalf.

Unless expressly stated otherwise, your contract for purchases made through our websites remains with Made Uncommon Limited.

2. About Our Brands

Made Uncommon Limited owns, operates, develops and markets a portfolio of consumer brands.

Our portfolio currently includes, but is not limited to:

COCO Chocolatier
Love Cocoa
Seed & Bean
H!P Chocolate
OTHERLY
UP-UP Chocolate
Raw Wax

From time to time we may also:

acquire additional brands;
launch new brands;
discontinue existing brands;
operate websites under different trading names;
manufacture products on behalf of third parties;
distribute products owned by third parties;
sell products supplied by carefully selected third parties; and
otherwise expand or change our product offering.

Unless expressly stated otherwise, references throughout this Policy to “Made Uncommon”, “our brands”, “our products” or “our websites” include our current and future brands, products, services and websites that are owned, operated, licensed, distributed or sold by Made Uncommon Limited or another company within the Made Uncommon group.

3. Delivery Areas

We deliver to destinations specified on our websites.

Available delivery destinations may vary depending upon:

the products ordered;
stock location;
courier availability;
legal or regulatory restrictions;
customs requirements; or
other operational considerations.

We reserve the right to amend the countries and regions to which we deliver at any time.

Where delivery to your chosen destination is unavailable, we will notify you before completing your order where reasonably practicable.

We currently deliver within the United Kingdom only. If we begin delivering to destinations outside the United Kingdom, the additional terms set out in section 11 will apply.

4. Order Processing

Orders are normally processed during our standard business hours.

We aim to dispatch orders as soon as reasonably practicable after payment has been authorised and accepted.

Order processing times may vary depending upon:

product availability;
seasonal demand;
public holidays;
warehouse capacity;
fraud prevention checks; or
other operational requirements.

Estimated dispatch times are provided for guidance only and do not form part of any contractual commitment unless expressly agreed in writing.

5. Dispatch Days

Orders are dispatched Monday to Friday, excluding UK bank holidays.

Orders placed after our daily cut-off time, or at weekends or on bank holidays, will normally be processed on the next working day.

Where an order contains a pre-order item, the full order will normally be dispatched together once all items are available, unless we agree otherwise with you.

6. Delivery Options and Charges

The delivery options available to you, together with the applicable charges, are displayed at checkout before you place your order.

Our standard UK delivery options are currently:

Standard delivery — Royal Mail 48 with delivery confirmation: £4.50, or free on orders of £35 and over. Royal Mail aims to deliver within 2–3 working days after dispatch.
Express delivery — Royal Mail 24 with delivery confirmation: £5.95. Royal Mail aims to deliver within 1–2 working days after dispatch.

Delivery charges and the free-delivery threshold are shown at checkout and may be amended from time to time. Any change will not affect orders that have already been accepted by us.

Additional delivery options, including faster or timed services for selected postcodes, may be offered at checkout where available.

7. Delivery Times

Delivery times are estimates provided for guidance only and are calculated from the date of dispatch, not the date of order.

Delivery may take longer than estimated during busy periods, adverse weather, extreme heat, industrial action, or as a result of other circumstances beyond our reasonable control.

Estimated delivery times are not guaranteed and do not form part of any contractual commitment unless expressly agreed by us in writing.

8. Tracking Your Order

A delivery-confirmation or tracking reference is sent to you by email when your order is dispatched.

Where you have an online account with us, tracking information is also available from your order history.

If your order has not arrived within a reasonable time after the estimated delivery date, please contact us at hello@madeuncommon.co with your order number and we will investigate with the carrier.

9. Delivery Address and Failed Deliveries

You are responsible for providing a complete and accurate delivery address at the time of ordering.

We cannot accept responsibility for delays, non-delivery or loss where an incomplete or incorrect address has been provided. Where a parcel is returned to us for this reason, we may charge for re-delivery or, where the order is cancelled, deduct our reasonable delivery costs from any refund where permitted by law.

Where a carrier is unable to deliver, they may leave the parcel in a safe place, with a neighbour, or at a local collection point in accordance with the carrier’s own procedures, and will normally leave a card or send a notification explaining how to arrange collection or re-delivery.

Parcels that are not collected or redelivered within the carrier’s holding period will be returned to us.

Risk in the goods passes to you when the goods are delivered to the delivery address specified in your order.

10. Gifts

No billing information or pricing is included in the parcel, so orders may be sent directly to a recipient as a gift.

Where a gift message option is offered at checkout, we will include your message with the order where reasonably practicable.

11. International Orders

Where we offer delivery to destinations outside the United Kingdom:

delivery times will be longer and may vary by destination;
the recipient may be responsible for any import duties, customs charges, taxes or handling fees levied by the destination country, which are not included in our prices or delivery charges unless expressly stated at checkout;
we are not responsible for delays caused by customs authorities or international carriers; and
certain products may not be available for delivery to certain destinations due to legal, regulatory or customs restrictions.

12. Temperature-Sensitive Products

Chocolate, candles and certain other products are sensitive to heat.

During periods of high temperatures, we may hold your order briefly, or select an alternative delivery method, to help ensure your products arrive in the best possible condition. Where practicable, we will notify you of any significant delay.

We recommend that chocolate is stored in a cool, dry place away from direct sunlight once received.

13. Age-Restricted Products

Where our websites offer products containing alcohol or other age-restricted products, those products will only be delivered to a residential or business address and not to a public place.

By ordering an age-restricted product you confirm that you, and the intended recipient, are aged 18 or over. It is an offence for a person under 18 to purchase or attempt to purchase alcohol, or to purchase alcohol on behalf of a person under 18. Carriers may request proof of age at the point of delivery.

14. Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably practicable, and preferably within 7 days of delivery, at hello@madeuncommon.co with your order number and photographs of the issue.

Damaged, missing or incorrect items are handled in accordance with our Returns & Refund Policy. Nothing in this section limits your statutory rights.

15. Trade (B2B) Orders

Delivery arrangements for approved wholesale or trade customers may be subject to separate contractual terms, supply agreements or trade account conditions, which shall take precedence over this Policy to the extent of any inconsistency.

16. Changes to this Delivery & Shipping Policy

We may update this Delivery & Shipping Policy from time to time to reflect:

changes in applicable law;
changes to our products, carriers or delivery services;
changes to our business operations;
acquisitions, disposals or reorganisations of brands or businesses; or
improvements to our customer service processes.

The latest version of this Policy will always be published on our websites and will take effect from the date of publication unless otherwise stated.

Any changes will not affect orders that have already been accepted by us unless required by applicable law.

17. Contact Us

If you have any questions about this Delivery & Shipping Policy or about the delivery of your order, please contact:

Made Uncommon Limited
Company Number: 09599097
VAT Registration Number: GB 218 9623 84

Registered Office
20-22 Wenlock Road
London
N1 7GU
United Kingdom

Principal Place of Business, Customer Services & Returns
Made Uncommon
Port Edgar Marina
Shore Road
South Queensferry
EH30 9SQ
United Kingdom

Website: https://www.madeuncommon.co
Email: hello@madeuncommon.co

Made Uncommon Limited. Company no. 09599097. VAT GB 218 9623 84. Registered office: 20-22 Wenlock Road, London N1 7GU. Trading address: Port Edgar Marina, Shore Road, South Queensferry EH30 9SQ.