Terms of service

Last updated: 1 July 2026

These Terms & Conditions govern your use of the websites, online stores and services operated by Made Uncommon Limited and apply to all purchases made through them.

Please read these Terms carefully before placing an order or using our websites. By accessing our websites, creating an account or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our websites or purchase products from us.

1. About Made Uncommon

These Terms & Conditions apply between you (“you”, “your” or “Customer”) and:

Made Uncommon Limited
Company Number: 09599097
VAT Registration Number: GB 218 9623 84

Registered Office
20-22 Wenlock Road
London
N1 7GU
United Kingdom

Principal Place of Business, Customer Services & Returns
Made Uncommon
Port Edgar Marina
Shore Road
South Queensferry
EH30 9SQ
United Kingdom

Website: https://www.madeuncommon.co
Email: hello@madeuncommon.co

Throughout these Terms & Conditions, references to “Made Uncommon”, “we”, “our” and “us” mean Made Uncommon Limited.

Made Uncommon Limited may use other companies within the Made Uncommon group, including Made Uncommon Works Limited, to manufacture products, hold inventory, process payments, fulfil orders, arrange deliveries, provide customer services, process returns and carry out other services on its behalf.

Unless expressly stated otherwise, your contract for any purchase made through our websites is with Made Uncommon Limited.

2. About Our Brands

Made Uncommon Limited owns, operates, develops and markets a portfolio of consumer brands.

Our portfolio currently includes, but is not limited to:

  • COCO Chocolatier
  • Love Cocoa
  • Seed & Bean
  • H!P Chocolate
  • OTHERLY
  • UP-UP Chocolate
  • Raw Wax

From time to time we may also:

  • acquire additional brands;
  • launch new brands;
  • discontinue existing brands;
  • operate websites under different trading names;
  • manufacture products on behalf of third parties;
  • distribute products owned by third parties;
  • sell products supplied by carefully selected third parties; and
  • otherwise expand or change our product offering.

Unless expressly stated otherwise, references throughout these Terms & Conditions to “Made Uncommon”, “our brands”, “our products” or “our websites” include our current and future brands, products, services and websites that are owned, operated, licensed, distributed or sold by Made Uncommon Limited or another company within the Made Uncommon group.

3. Acceptance of These Terms

By using our websites, creating an account or placing an order, you confirm and warrant that:

  • you have read these Terms;
  • you agree to be bound by them;
  • you have read our Privacy Policy, Delivery & Shipping Policy, Returns & Refund Policy and Payment Policy; and
  • you are legally capable of entering into a binding contract.

If you place an order on behalf of a company or other organisation, you confirm that you have the authority to bind that company or organisation to these Terms.

4. Eligibility to Purchase

To place an order through our websites, you must:

  • provide accurate and complete information;
  • provide a valid delivery address;
  • use a valid payment method;
  • comply with all applicable laws; and
  • not use our websites for any fraudulent, unlawful or unauthorised purpose or in breach of these Terms & Conditions.

We reserve the right to refuse, cancel or limit any order where we reasonably believe these conditions have not been met or where doing so is necessary to protect our customers or our business.

5. Products

We make every reasonable effort to ensure that:

  • product descriptions are accurate;
  • prices are correct;
  • ingredients are correctly listed;
  • allergen information is clearly stated where required;
  • product images are intended to fairly represent the products offered; and
  • product availability is displayed as accurately as reasonably practicable.

However:

  • colours may vary between screens;
  • packaging may change from time to time;
  • artists, designs or packaging formats may differ between production runs;
  • weights and dimensions may vary within normal manufacturing tolerances;
  • products may be amended, replaced or discontinued without notice; and
  • product availability may change without notice.

Product images are provided for illustration only and should not be relied upon as an exact representation of the product received.

We reserve the right to limit the quantity of any product that may be purchased by any individual, household, business or order where we reasonably consider it necessary.

6. Pricing

All prices shown on our websites are displayed in Pounds Sterling (£) unless otherwise stated.

Prices include VAT where applicable unless clearly stated otherwise.

Delivery charges are calculated separately and displayed during checkout before you place your order.

Although we take reasonable care to ensure that prices and product information are accurate, errors may occasionally occur.

If we discover that a product has been advertised at an incorrect price or contains an obvious pricing or typographical error, we may:

  • contact you to confirm whether you wish to proceed at the correct price; or
  • cancel your order and issue a full refund where payment has already been taken.

Prices may be changed at any time without notice. However, any price changes will not affect orders that have already been accepted by us.

7. Orders

Your order constitutes an offer to purchase products from Made Uncommon Limited.

Receipt of an order confirmation email does not mean that your order has been accepted.

A contract between you and Made Uncommon Limited is formed only when we dispatch your order.

We reserve the right to refuse, limit or cancel any order, including where:

  • products become unavailable;
  • payment cannot be authorised;
  • pricing or product information contains an error;
  • we suspect fraudulent activity;
  • we reasonably believe products are being purchased for unauthorised resale;
  • we are unable to verify customer information;
  • fulfilling the order would breach applicable law; or
  • we reasonably consider it necessary for any other legitimate business reason.

Where payment has already been taken for an order that is subsequently cancelled, we will issue an appropriate refund using the original payment method wherever reasonably possible.

8. Payment

Payment must normally be made in full before goods are dispatched unless alternative payment terms have been agreed in writing.

We accept payment using the methods made available during checkout, which may include:

  • Visa;
  • Mastercard;
  • American Express;
  • Maestro;
  • Apple Pay;
  • Google Pay;
  • Shop Pay;
  • PayPal;
  • Klarna; and
  • other payment methods introduced from time to time.

You are responsible for ensuring that the payment information you provide is accurate and that you are authorised to use the selected payment method.

Payments are processed securely through PCI DSS-compliant payment providers.

Made Uncommon Limited does not store your full payment card details.

We reserve the right not to dispatch goods until payment has been successfully authorised and cleared.

Additional payment terms applicable to wholesale and trade customers are set out in our Payment Policy and any separate Trade Account Agreement.

9. Trade (B2B) Accounts

We may offer approved wholesale or trade accounts to eligible businesses.

Approval of a trade account is entirely at our discretion and does not oblige us to continue supplying products, offering credit facilities or maintaining any particular payment terms.

Trade customers may be offered:

  • agreed payment terms;
  • trade pricing;
  • wholesale discounts;
  • credit facilities;
  • dedicated account management; and
  • access to products or services not available to retail customers.

Trade customers are responsible for ensuring that all information supplied to us remains accurate, complete and up to date.

We reserve the right, at our reasonable discretion, to suspend, withdraw or amend any trade account, credit facility, payment terms, pricing or discounts where we consider it necessary to protect our legitimate business interests.

Separate trade terms, payment terms or supply agreements may apply to wholesale customers and, where applicable, shall take precedence over these Terms & Conditions to the extent of any inconsistency.

10. Delivery

Delivery information is set out in our separate Delivery & Shipping Policy, which forms part of these Terms & Conditions.

Estimated delivery dates are provided for guidance only and are not guaranteed unless expressly agreed by us in writing.

Delivery times may be affected by factors including:

  • seasonal demand;
  • courier delays;
  • customs clearance;
  • adverse weather conditions;
  • industrial action;
  • public holidays; or
  • events beyond our reasonable control.

Risk in the goods passes to you when the goods are delivered to the delivery address specified in your order.

Ownership of the goods remains with Made Uncommon Limited until we have received payment in full for those goods, where applicable.

Where chocolate, candles or other temperature-sensitive products may be adversely affected by weather conditions or other circumstances during transit, we reserve the right to delay dispatch where we reasonably consider it necessary to help ensure products arrive in satisfactory condition. Where practicable, we will notify affected customers of any significant delay.

11. Ownership of Products

Ownership of the products will pass to you only when:

  • the products have been delivered; and
  • we have received payment in full for all sums due in respect of those products.

Where products are supplied on agreed credit terms to approved trade customers, ownership shall not pass until all outstanding amounts due in respect of those products have been paid in full.

Until ownership passes to you:

  • you must not sell, transfer, pledge or otherwise dispose of the products except in the ordinary course of business where expressly agreed by us;
  • you must take reasonable care of the products and keep them identifiable as our property where reasonably practicable; and
  • we reserve the right, where permitted by law, to recover products for which payment remains outstanding.

12. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms & Conditions.

Certain products, including goods that are liable to deteriorate or expire rapidly, may be exempt from the statutory right to cancel under applicable consumer protection legislation.

Where applicable, returns, refunds and exchanges will be handled in accordance with our published Returns & Refund Policy.

Nothing in these Terms & Conditions or our Returns & Refund Policy limits or excludes any statutory rights available to consumers under applicable law.

13. Faulty, Damaged or Incorrect Goods

If you believe your order is:

  • damaged;
  • defective;
  • incomplete;
  • missing items; or
  • not what you ordered,

please contact us as soon as reasonably practicable, and preferably within 7 days of delivery, by emailing hello@madeuncommon.co.

Where possible, please provide:

  • your order number;
  • a description of the issue; and
  • photographs showing the damage or fault.

Where a product is found to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable consumer protection legislation. This may include:

  • replacing the product;
  • issuing a full or partial refund;
  • issuing store credit where agreed with you; or
  • providing another appropriate remedy.

We may ask you to return the affected products, or provide reasonable evidence of the issue, before processing certain claims.

14. Product Information

We take reasonable care to ensure that product descriptions, ingredients, nutritional information, allergen declarations and other product information published on our websites are accurate at the time of publication.

However:

  • recipes may change;
  • ingredients may change;
  • product origin or sourcing information may change;
  • packaging may change;
  • artwork may vary;
  • manufacturers may update specifications;
  • product images are provided for illustration only and may differ from the product supplied; and
  • information may occasionally contain typographical or other inadvertent errors.

Customers should always read the product packaging, including ingredient and allergen information, before consuming or using any product, as the packaging supplied with the product is the most up-to-date source of product information.

Product information published on our websites is provided for general information only and should not be relied upon as medical, dietary, nutritional or other professional advice.

15. Allergens

Many products sold by Made Uncommon contain, or are manufactured in facilities that handle, allergens.

Common allergens may include, but are not limited to:

  • milk;
  • tree nuts;
  • peanuts;
  • soya;
  • cereals containing gluten;
  • sesame; and
  • other allergens recognised under applicable food legislation.

Individual product packaging provides the most up-to-date ingredient and allergen information and should always be checked before consuming any product.

Customers with allergies, intolerances or other dietary requirements are responsible for reviewing the product packaging carefully before consumption.

If you require further ingredient or allergen information before placing an order, please contact us at hello@madeuncommon.co.

16. Promotions and Discount Codes

From time to time we may offer:

  • promotional discounts;
  • voucher codes;
  • introductory offers;
  • seasonal promotions;
  • competitions; and
  • other marketing incentives.

Unless expressly stated otherwise:

  • promotions are subject to availability;
  • promotions cannot be combined;
  • discount codes have no cash value;
  • promotions may be withdrawn, amended or extended at any time;
  • promotions may be limited to selected products, brands or customers;
  • minimum spend requirements may apply; and
  • promotions may exclude delivery charges, gift cards or other specified products.

Where we reasonably believe a promotion has been misused, abused or applied in error, we reserve the right to:

  • cancel or amend affected orders;
  • withdraw discounts or promotional benefits;
  • suspend or close customer accounts; or
  • refuse future participation in promotions.

Our decision regarding the eligibility and application of any promotion shall be final, provided it is made reasonably and in accordance with applicable law.

17. Gift Cards

Where gift cards are offered:

  • gift cards may only be redeemed in accordance with the terms applicable to the relevant gift card;
  • gift cards are non-refundable except where required by applicable law;
  • gift cards cannot normally be exchanged for cash;
  • gift cards may only be redeemed through participating Made Uncommon websites or other participating sales channels, as specified at the time of purchase;
  • gift cards may be subject to expiry dates where permitted by applicable law;
  • gift cards may not be used to purchase other gift cards unless expressly stated otherwise; and
  • lost, stolen, damaged or unauthorised gift cards may not be replaced.

We reserve the right to refuse, cancel or suspend gift cards where we reasonably suspect fraud, misuse or other unauthorised activity.

Additional terms and conditions may apply to specific gift card products and will be made available where applicable.

18. Intellectual Property

All intellectual property rights in our websites and their contents are owned by, licensed to, or otherwise used with permission by Made Uncommon Limited or another company within the Made Uncommon group.

This includes, without limitation:

  • trade marks;
  • brand names;
  • logos;
  • artwork;
  • illustrations;
  • product photography;
  • packaging designs;
  • copyright works;
  • design rights;
  • database rights;
  • website content;
  • graphics;
  • videos;
  • text;
  • software;
  • databases; and
  • underlying source code.

Nothing in these Terms & Conditions grants you any right or licence to use our intellectual property except as necessary for your personal, lawful and non-commercial use of our websites. All rights not expressly granted are reserved.

Without our prior written permission, you must not:

  • copy, reproduce, distribute, publish, adapt or modify any content from our websites;
  • use our trade marks, brand names or logos;
  • reverse engineer, decompile or attempt to extract any source code or software;
  • scrape, harvest or systematically extract data from our websites;
  • use any content from our websites to train, develop or improve artificial intelligence or machine learning models; or
  • otherwise exploit our intellectual property for any commercial purpose.

Nothing in these Terms & Conditions affects any rights you may have under applicable law in relation to the permitted use of copyright material or other intellectual property.

19. User Accounts

Where you create an account with us, you are responsible for:

  • maintaining the confidentiality of your password and account credentials;
  • restricting access to your account;
  • ensuring that the information associated with your account remains accurate and up to date;
  • notifying us immediately if you believe your account has been accessed without authorisation or otherwise compromised; and
  • taking reasonable responsibility for all activity carried out through your account until you notify us of any unauthorised use.

We reserve the right to refuse the creation of, suspend or terminate any customer account where we reasonably believe:

  • these Terms & Conditions have been breached;
  • fraudulent activity has occurred or is suspected;
  • false or misleading information has been provided;
  • unlawful activity has occurred or is suspected;
  • continued operation of the account presents a security or commercial risk; or
  • it is otherwise necessary to protect our customers, our business or the integrity of our websites.

20. Acceptable Use

You agree not to use our websites:

  • for any unlawful purpose;
  • to commit or facilitate fraud;
  • to interfere with the operation, security or availability of our websites;
  • to introduce viruses, malware or other malicious software or code;
  • to attempt unauthorised access to our systems, servers or customer accounts;
  • to infringe our intellectual property rights or those of any third party;
  • to scrape, harvest, extract or otherwise collect data from our websites without our prior written permission;
  • to use automated tools, bots or similar technologies in a manner that adversely affects the operation of our websites;
  • to impersonate another person or organisation or misrepresent your identity or authority; or
  • in any manner that may damage our reputation, our business or the operation of our websites.

We reserve the right to suspend, restrict or block access to our websites, or terminate customer accounts, where we reasonably believe these Terms & Conditions have been breached or where necessary to protect our customers, our business or our systems.

21. Third-Party Websites

Our websites may contain links to third-party websites, products, services or content for your convenience.

The inclusion of any link does not imply that we endorse, approve or are affiliated with the relevant third party unless we expressly state otherwise.

We do not control and accept no responsibility for the content, availability, security, privacy practices or terms of use of any third-party websites or services.

Your use of any third-party website or service is entirely at your own risk and subject to that third party’s own terms, conditions and privacy policies.

22. Website Availability

We make reasonable efforts to ensure that our websites remain available, secure and operate correctly.

However, we do not guarantee that our websites or any content will:

  • always be available;
  • operate without interruption;
  • be free from errors or omissions;
  • be compatible with every device, browser or operating system; or
  • always be free from viruses, malware or other harmful components.

Although we take reasonable steps to protect our websites, you are responsible for using appropriate security measures, including antivirus software, when accessing them.

We may suspend, withdraw, update or modify any part of our websites at any time where reasonably necessary for maintenance, security, legal compliance or operational reasons.

23. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any other liability that cannot be excluded or limited under applicable law.

If you are purchasing products as a consumer, nothing in these Terms & Conditions affects your statutory rights or our liability for losses that cannot lawfully be excluded.

If you are purchasing products in the course of a business, then, to the fullest extent permitted by law, Made Uncommon Limited shall not be liable for:

  • indirect or consequential loss;
  • loss of profit;
  • loss of business;
  • loss of goodwill;
  • loss of anticipated savings;
  • loss of opportunity;
  • loss of revenue; or
  • loss of data,

arising from your use of our websites or the purchase or use of our products.

Subject to the above, where our liability cannot be excluded, our aggregate liability shall not exceed the amount paid by you for the relevant products, except where a greater liability is required by applicable law.

Nothing in these Terms & Conditions limits or affects any statutory rights available to consumers under applicable law.

24. Force Majeure

We shall not be responsible for any delay or failure to perform our obligations under these Terms & Conditions where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

  • severe weather;
  • flooding;
  • fire;
  • pandemic or epidemic;
  • industrial action;
  • shortages of raw materials or packaging;
  • transport or logistics disruption;
  • supplier failure;
  • cyber attacks;
  • interruption of power, utilities or telecommunications services;
  • acts of terrorism or civil unrest;
  • government action or changes in applicable law; or
  • any other event beyond our reasonable control.

Where such circumstances arise, we may extend delivery times, suspend performance or cancel affected orders where reasonably necessary.

We will make reasonable efforts to minimise any disruption to our customers and, where practicable, keep affected customers informed.

25. Privacy

Our collection, use, storage, sharing and protection of personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions.

By using our websites, creating an account or placing an order, you acknowledge that your personal information will be processed in accordance with our Privacy Policy.

Where you have provided your consent, or where otherwise permitted by applicable law, your personal information may be used across the Made Uncommon portfolio in accordance with our Privacy Policy, including to administer customer accounts, provide customer services, improve your experience and communicate with you about relevant products, brands and services.

26. Changes to these Terms

We may amend these Terms & Conditions from time to time to reflect:

  • changes in applicable law;
  • changes to our products or services;
  • changes to our business operations;
  • acquisitions, disposals or reorganisations of brands or businesses;
  • technological developments; or
  • other operational or commercial requirements.

The latest version of these Terms & Conditions will always be published on our websites and will take effect from the date of publication unless otherwise stated.

Any changes will not affect orders that have already been accepted by us unless required by applicable law.

Where changes materially affect existing customers or their rights, we may also notify you by email or by displaying a prominent notice on our websites.

27. Entire Agreement

These Terms & Conditions, together with any policies expressly referred to within them, constitute the entire agreement between you and Made Uncommon Limited relating to your use of our websites and the purchase of products through them.

You acknowledge that you have not relied on any statement, representation or promise that is not expressly set out in these Terms & Conditions, except where such reliance cannot lawfully be excluded.

28. Severability

If any provision of these Terms & Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

If such modification is not possible, the relevant provision shall be deemed severed from these Terms & Conditions.

The validity and enforceability of the remaining provisions shall not be affected and they shall continue in full force and effect.

29. Waiver

Any failure or delay by Made Uncommon Limited in exercising any right, power or remedy under these Terms & Conditions shall not constitute a waiver of that right, power or remedy.

Any partial exercise of any right, power or remedy shall not prevent any further exercise of that or any other right, power or remedy.

Any waiver of any provision of these Terms & Conditions shall only be effective if made expressly and in writing.

30. Assignment

We may assign, transfer, subcontract or otherwise deal with any of our rights or obligations under these Terms & Conditions to another company within the Made Uncommon group or in connection with a merger, acquisition, business sale or corporate reorganisation.

Any such assignment or transfer will not affect your statutory rights or reduce the level of service you are entitled to receive under these Terms & Conditions.

You may not assign or transfer any of your rights or obligations under these Terms & Conditions without our prior written consent.

31. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Scotland.

Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Scotland, except where mandatory consumer protection legislation provides otherwise.

Nothing in these Terms & Conditions limits or affects any statutory rights available to consumers under applicable law.

32. Contact Us

If you have any questions about these Terms & Conditions, our websites or any order placed through our websites, please contact:

Made Uncommon Limited
Company Number: 09599097
VAT Registration Number: GB 218 9623 84

Registered Office
20-22 Wenlock Road
London
N1 7GU
United Kingdom

Principal Place of Business, Customer Services & Returns
Made Uncommon
Port Edgar Marina
Shore Road
South Queensferry
EH30 9SQ
United Kingdom

Website: https://www.madeuncommon.co
Email: hello@madeuncommon.co